Shipping policy

Welcome to the Hide and Luxe Shipping Policy. This document explains how we ship your orders, delivery commitments, and what you can expect when you shop with us. If you have any questions, reach out to our Concierge Team at support@hideandluxe.com | +91 92844-09997 (Whatsapp Chat)

1. Order Processing & Dispatch

• Orders placed before 2:00 PM (India Standard Time), Monday through Sunday, will be processed and dispatched the same day. Orders placed after 2:00 PM will be dispatched on the next business day.
  

• Orders placed on public holidays or during non-working hours will be handled on the next business day.
  

• All products are handmade and many are limited edition. If a product is out of stock or delayed, we will notify you promptly with an updated delivery estimate.
  

2. Shipping Methods & Carriers

We partner with premium courier services to ensure secure and elegant delivery of your Hide and Luxe pieces. Depending on your location, we may use:

• Domestic: DTDC, Professional Courier, Delhivery

We always aim for the fastest, safest method without compromising the luxury experience.

3. Domestic Shipping (Within India)

• Free standard shipping on orders above ₹3,000/-.
  

• For orders under that threshold, standard shipping is charged at ₹99.
  

• Express shipping options are available at an additional fee delivery usually within 1-2 days of dispatch in metro regions; 2-4 days in remote areas.
  
  

4. Delivery Address Accuracy

• Please ensure the shipping address you provide at checkout is complete and accurate (name, street, postal code, apt/suite, etc.).
  

• If you realize an error before the order has been dispatched, contact us immediately at support@hideandluxe.com or via Whatsapp chat +91 92844-09997 we’ll do our best to correct it.
  

• Once the order is in transit, we are unable to change the address.
  

5. Tracking Your Order

• Once your order is dispatched, you will receive a confirmation email containing:
  • Courier name
  • Tracking number
  • Expected delivery date
  
  

• Tracking updates typically take up to 24 hours to become active after dispatch.
  

• You may use the tracking number to follow your order on the courier’s website or mobile app.
  

6. Transit Risk & Loss in Transit

• Until you confirm receipt, Hide and Luxe retains responsibility for your order.
  

• In the rare event that your order is lost in transit, we will initiate an investigation with the carrier and, if necessary, either replace the item or offer a full refund, depending on the situation and availability.

7. Delays & Out-of-Stock Situations

• Occasionally, unexpected supply, production, or courier delays may occur. When this happens, we will notify you as soon as possible with revised delivery timeframes.
  

• If a product is discontinued, out of stock, or delayed beyond a reasonable timeframe, you may choose to (a) wait for restock, (b) select a different item, or (c) receive a full refund.
  
  

8. Returns, Exchanges & Refunds (Shipping Related)

• (You can optionally tie in shipping here if you have a policy for “damage in transit,” “incorrect item shipped,” etc.)
  

• If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with photos and order information. We will arrange for a replacement or refund.
  

• For exchanges or returns due to change of mind, any shipping costs are as per our Returns Policy (see section: Returns & Refunds).