Privacy policy

Thank you for shopping with Hide and Luxe. Your privacy is a priority. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and your rights regarding your data when you use our website or purchase our products.

1. Definitions

  • “We”, “Us”, “Our” refers to Hide and Luxe.

  • “You”, “User”, “Customer” refers to anyone who visits our site, registers, places an order, or otherwise uses our services.

  • “Personal Data” means any information that identifies or can identify you, such as your name, email, address, payment information.

  • “Sensitive Personal Data” refers to categories of data given special protection under applicable law (if applicable).

2. What Information We Collect

We collect various types of information, including:

a) Information you provide directly

  • Name, billing & shipping address

  • Email address, phone number

  • Payment details (via secure payment gateway)

  • Order history and preferences

  • Account information (if you create an account)

  • Custom order specifications (custom size, design preferences etc.)

b) Information collected automatically

  • Website usage data (pages viewed, time spent, clicks)

  • IP address, device type, browser type

  • Cookies and tracking technologies (for site analytics, performance, improving experience)

3. How We Use Your Personal Data

We use the data we collect to:

  • Process and fulfill your orders

  • Provide customer service and respond to your inquiries

  • Improve our products, website, and services

  • Send you updates about new collections, promotions, or offers (only if you opt in)

  • Manage your account (if applicable)

  • Personalize your shopping experience

  • Detect and prevent fraud or misuse

4. Legal Basis for Processing (where applicable)

  • We process your data based on your consent (for example when you sign up for marketing communications).

  • We may also process your data as necessary to perform a contract (e.g. processing your order), for compliance with legal obligations, or to protect our legitimate business interests (e.g. fraud prevention, website security).

5. Cookies & Tracking Technologies

  • We use cookies, web beacons, and similar technologies to collect usage information and improve site performance.

  • Some cookies are essential (for shopping cart, login), others are optional (analytics, marketing).

  • You will have the choice to accept or reject non-essential cookies.

6. Sharing & Disclosure of Data

We may share your personal information with:

  • Service providers / third parties who help us run our business (payment processors, courier/delivery services, IT or hosting providers)

  • Customs, governmental or legal authorities when required by law

  • Business partners if you participate in co-branded offers, or for marketing (only with your consent)

  • In the event of a corporate transaction (merger, acquisition), your data may be transferred (with protections in place)

We do not sell your personal data to third parties.

7. Cross-border Transfer of Data

  • If you are ordering from outside our country, your personal data may be transferred to, stored, and processed in a different country. We ensure appropriate safeguards are in place to protect your data, consistent with applicable law.

8. Data Retention

  • We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including for satisfying any legal, accounting, or reporting requirements.

  • After that, data is securely deleted or anonymized.

9. Security Measures

  • We use industry-standard security measures to protect your data (encryption, secure servers, access controls).

  • While no website, server or transmission is completely secure, we strive to use best practices to protect your information.

10. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Access your personal data

  • Correct or update inaccurate data

  • Delete your data (“right to be forgotten”)

  • Restrict or object to certain processing

  • Withdraw consent (e.g. for marketing emails)

If you wish to exercise these rights, please contact us at the contact information at the bottom.

11. Children & Minors

  • Our website and services are not intended for children under [18 / or local age of majority].

  • We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us, and we will delete it.

12. Changes to this Privacy Policy

  • We may update this policy from time to time (for example, when we add new services or comply with new laws).

  • The “Last Updated” date at the top will be revised when changes are made.

  • Continued use of our site after such changes indicates acceptance of the revised policy.

13. Contact Information

If you have questions, concerns, or want to exercise your data rights, please contact us:

Hide and Luxe
Email: support@hideandluxe.com
Phone: +91 92844-09997
Address: D Wing, Hari Sparsh 1, Deolali Camp, Nashik Maharashtra - 422401

14. Governing Law

These privacy practices are governed by the laws of Bangalore, Karnataka, India. Any disputes regarding this Policy will be subject to the exclusive jurisdiction of [City/Court], unless otherwise required by law.